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The International Cultural Centre
Accessibility Statement

The International Cultural Centre is committed to ensuring easy access to its website according to the provisions of the bill on e-accessibility of websites and mobile applications from 4 April 2019. This accessibility statement applies to the website of the International Cultural Centre.

  • Website publication date: 1999-06-01
  • Last significant update: 2016-06-01

Status of compliance with accessibility requirements

The website is partially compliant with the bill on e-accessibility of websites and mobile applications of public institutions due to incompatibilities or exemptions listed below.

Inaccessible content

  • Some of the graphics on the home page and most in the multimedia tab do not have alternative descriptions
  • The podcast does not have a textual transcription of the content
  • The published recordings do not have audio description and extended subtitles


On the basis of art. 3 clause 2 point of the Act of April 4, 2019 on digital accessibility of websites and mobile applications (Journal of Laws 2019, item 848):

  • films that were published before 09/23/2020 are exempt from the obligation to have subtitles and audio description
  • maps are exempt from the obligation to ensure accessibility

Publication of accessibility statement

  • This statement was written on: 2020-09-18
  • The statement was recently reviewed and updated on: 2023-03-10

The statement was formulated on the basis of an external assessment carried out by STOWARZYSZENIE DOBRZE.


Feedback and contact details

  • In order to submit a request or a comment contact: Daniel Krawczyk.
  • E-mail: d.krawczyk@mck.krakow.pl 
  • Phone: 784 032 228, 12 424 28 32

All website users are welcome to:

  • submit comments on the digital accessibility of the website or its elements,
  • submit a request of digital accessibility of the website or its element,
  • request that inacessible information be made available in another alternative form.

The request must include:

  • contact details of the reporting person,
  • indication of the web page or page element to which the request relates,
  • indication of a convenient form of accessing information, if the request concerns access to information in an alternative form.

The submission should be considered immediately, no later than within 7 days. If access to information or alternative form of access cannot be provided within this period, it should take place within 2 months from the date the request was submitted.

Complaints and appeals

If these deadlines are not met and the request is refused, a complaint may be submitted to the supervisory body by post or by e-mail to the following address:

  • Supervisory body: Deputy Director for Organizational Affairs Piotr Bąk
  • Address: Rynek Główny 25,
    31-008 Kraków
  • E-mail: p.bak@mck.krakow.pl 
  • Phone: 12 42 42 827

You can also submit a complaint to the Commissioner for Human Rights


Architectural accessibility

The facilities of the International Cultural Centre in Krakow are accessible to people with mobility difficulties. You can enter the building and all its public areas with an assistance dog and a guide dog.


The access to the building has the required width, min. 1.5 m. No moving parts and no fixed barriers. A small ramp leads to the front door. On the right side of the door there is a video intercom adapted for people with physical disabilities, which can be used to call a security guard.


  • Stationary induction loops are installed in the building in the following locations:
  • Concierge
  • Gallery – customer service station / bookstore
  • Library


The majority of communication routes in the building are barrier-free. The exceptions are:

  • three steps leading to the cloakroom and two steps leading to the landing in the conference room (ground floor),
  • two steps in the viewing conference room (outbuilding, fifth floor),
  • stairs leading to the footbridge connecting the two parts of the building (third floor - main building / fourth floor – outbuilding).


All other places are accessible from the ground floor level by means of two elevators located in the main building and in the outbuilding. Elevators provide access to all the ICC facilities, such as the Gallery, the Library, and the historic cellars. There are manoeuvring spaces of appropriate dimensions in front of the elevators.


There are three toilets for people with disabilities located in the building (first floor - Gallery, ground floor - foyer of the Conference Room, and Library - third floor of the outbuilding). They have the required dimensions and manoeuvring space.


Due to the large size of the building and numerous communication routes the space may be difficult to navigate independently (especially for those with visual impairment). For this purpose, our staff provides support in moving around the facility – please inform us about such a need by going to the reception desk, which is located approx. 15m down the corridor, on the right. To make it easier to reach the gatehouse, a guide path has been installed which starts behind the entrance door to the building.


Spaces that require covering longer distances (main entrance, hall) are equipped with places to rest: chairs (with armrests that facilitate getting up or changing seats).

Accessibility coordinator:

Daniel Krawczyk
E-mail: d.krawczyk@mck.krakow.pl
Phone/SMS: 784 032 228, 12 424 28 32


Additional information


Standard browser keyboard shortcuts can be used on the website.

Other information and statements

All visitors have the right to request digital accessibility of the website, mobile application or any of their elements. You can also request information to be made available using an alternative means of access, for example by reading a digitally unavailable document, describing the content of the video without audio description, etc.

The request should contain the data of the person submitting the request, indicate a website or mobile application to which the request relates, as well as specify preferred contact method. If the requesting person reports the need to receive information by means of an alternative method of access, they should also specify a convenient way of presenting this information. The public entity should fulfil the request immediately, not later than within 7 days from the date of the request. If it is not possible to meet this deadline, the public entity shall immediately inform the person submitting the request about the closest possible date, but the indicated date will be within a period of 2 months from the date of submitting the request. If digital accessibility is not possible, the public entity may propose an alternative way of accessing the information.

In the event that a public entity refuses to comply with a request to provide accessibility or an alternative method of access to information, the person submitting the request may submit a complaint regarding digital accessibility to the website, mobile application or elements thereof. After exhausting the above-mentioned procedure, you can also submit a complaint to the Commissioner for Human Rights. For this purpose, please use the contact forms provided by the Commissioner for Human Rights at https://www.rpo.gov.pl/content/kontakt.

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